Terms and Conditions

Welcome to SPro Bangladesh! By accessing and using our website (sprobd.com) and purchasing from our online store, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General

  • These Terms & Conditions apply to all users, visitors, and customers of SPro Bangladesh.

  • We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Products & Availability

  • We offer a range of Men’s, Women’s, Kids, Sports, and Beauty products.

  • Product descriptions, prices, and availability are subject to change without notice.

  • We make every effort to display product colors and details accurately, but variations may occur due to device screens or photography.

3. Pricing & Payment

  • All prices are listed in Bangladeshi Taka (BDT) and are inclusive/exclusive of VAT as applicable.

  • We accept payments via Cash on Delivery (COD), Bank Transfer, Mobile Banking (bKash, Nagad, Rocket), and Debit/Credit Cards.

  • Orders will only be processed once payment is confirmed (except COD).

4. Shipping & Delivery

  • We deliver products across Bangladesh.

  • Standard delivery time: 2–5 working days inside Dhaka and 3–7 working days outside Dhaka.

  • Delivery charges may vary depending on location and order size.

5. Returns & Refunds

  • Customers may request a return or exchange within [X days, e.g., 7 days] of receiving the product if:

    • The product is damaged, defective, or incorrect.

    • The product is unused, unworn, and in its original packaging.

  • Certain items (e.g., beauty, skincare, and personal care products) are non-returnable due to hygiene reasons.

  • Refunds will be processed within [X days] after approval, through the same payment method.

6. Customer Responsibilities

  • Customers must provide accurate shipping information. We are not responsible for delivery failures due to incorrect addresses.

  • Customers agree not to misuse the website, engage in fraudulent activities, or violate applicable laws of Bangladesh.

7. Limitation of Liability

  • [Your Store Name] is not responsible for delays, losses, or damages caused by third-party couriers or unforeseen circumstances.

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

8. Intellectual Property

  • All content, images, logos, and materials on this website are the property of [Your Store Name] and cannot be used without permission.

9. Governing Law

  • These Terms & Conditions are governed by the laws of Bangladesh.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: admin@sprobd.com
📞 Phone: 01537-398294
🏬 Address: Miah Bhaban, Road 1, Lane 16, Block-A, Halishahar, Chattogram